Updated April 2026
Contact itin.so
2 ways to reach us: WhatsApp (2-hour response) and email (24-hour response). Our team supports English and Spanish for all ITIN questions, document review, and application updates. Available Sunday through Thursday, 9 AM to 6 PM (GMT+6).
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What is the fastest way to reach itin.so?
WhatsApp is our fastest channel. 90%+ of messages get a response within 1 hour during business hours.
Use WhatsApp for: ITIN questions, document review, application status updates, pricing inquiries.
Chat on WhatsApp+880 1750 278508
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How do I email the itin.so team?
Email support@itin.so for detailed inquiries. We respond within 24 hours, 7 days a week.
Use email for: detailed document questions, complex cases, formal requests, refund inquiries.
Email Ussupport@itin.so
How do response times compare by channel?
| Channel | Response Time | Availability | Best For |
|---|---|---|---|
| Under 2 hours | Sun-Thu, 9 AM - 6 PM GMT+6 | Quick questions, status updates, document photos | |
| Under 24 hours | 7 days a week | Detailed questions, formal requests, document attachments |
When is itin.so support available?
Live support hours
- Days: Sunday through Thursday
- Hours: 9 AM to 6 PM (GMT+6)
- Duration: 9 hours per day, 5 days per week
After-hours support
- WhatsApp: Messages queued, answered next business day
- Email: 24-hour response regardless of day
- Urgent: WhatsApp messages are prioritized
What resources can I check before contacting support?
Many common ITIN questions are answered on our site. These 12 resources cover the most frequent topics:
- ITIN FAQ - 20 common ITIN questions answered
- What Is an ITIN - complete guide to ITINs and who needs one
- How to Get an ITIN - step-by-step application guide
- Required Documents - 13 accepted identity document types
- Processing Times - 6-11 week IRS processing timeline
- ITIN Cost Guide - pricing breakdown and comparison
- Form W-7 Guide - line-by-line W-7 instructions
- Certifying Acceptance Agent - what a CAA does and why it matters
- ITIN Requirements - eligibility under IRC Section 6109
- Application Status - how to track your IRS application
- ITIN Renewal - renew expired ITINs for $97
- Apply Online - start your ITIN application now ($197-$297)
IRS direct contact for ITIN status
- IRS ITIN hotline: 1-800-829-1040 (wait 7+ weeks after submission to call)
- IRS ITIN Operation mailing address: Austin, TX 78714-0012
- IRS Acceptance Agent directory: irs.gov/individuals/international-taxpayers/acceptance-agents-united-states
- Form W-7 instructions: irs.gov/forms-pubs/about-form-w-7
- IRC Section 6109: Legal basis for ITIN issuance requirements
- IRS Publication 1915: Understanding Your IRS Acceptance Agent
What do people ask about contacting itin.so?
What is the fastest way to contact itin.so?
WhatsApp is the fastest channel. Send a message to +880 1750 278508 and you will receive a response within 2 hours during business hours (Sunday through Thursday, 9 AM to 6 PM GMT+6). You can also click the WhatsApp button on this page to start a chat instantly. Over 90% of WhatsApp inquiries receive a response within 1 hour.
Does itin.so offer phone support for ITIN questions?
We provide support through WhatsApp messaging rather than traditional phone calls. WhatsApp allows us to share documents, images, screenshots of Form W-7 instructions, and detailed step-by-step guidance more effectively. It also gives you a written record of all communication for your reference throughout the 6-11 week IRS processing period.
Can I get ITIN help in Spanish from itin.so?
Yes. Our team provides full support in both English and Spanish. You can write to us in either language on WhatsApp or email, and we will respond in your preferred language. All Form W-7 instructions and document guidance are available in both languages. We serve Spanish-speaking clients across Latin America, Spain, and the United States.
What are itin.so business hours?
Our team is available Sunday through Thursday, 9 AM to 6 PM (GMT+6). That is 9 hours of live support each business day. Messages received outside business hours are answered on the next business day. Email inquiries to support@itin.so are responded to within 24 hours regardless of the day or time you send them.
How quickly will I get a response from itin.so?
On WhatsApp, we respond within 2 hours during business hours, with over 90% of messages answered within 1 hour. For email inquiries to support@itin.so, our response time is within 24 hours. If your matter is urgent, WhatsApp at +880 1750 278508 is always the recommended channel for the fastest reply.
Can I contact itin.so before starting my ITIN application?
Yes. We encourage pre-application questions. Common topics include document eligibility (the IRS accepts 13 document types), pricing ($197 Standard, $297 Express), processing timelines (6-11 weeks IRS processing), and whether you qualify for an ITIN under IRC Section 6109. No commitment required to ask questions.
How do I check my ITIN application status after submitting through itin.so?
Express customers receive WhatsApp updates throughout the process. All customers can check status by calling the IRS at 1-800-829-1040 after 7 weeks. You can also visit our status tracking page or message us on WhatsApp for an update. The IRS does not offer online ITIN status checking, so phone or our tracking service are the only options.
What if I need to send documents to itin.so?
You can send document photos or scans directly through WhatsApp for initial review. For formal submission, we use a secure document upload portal that encrypts your files. We accept passport photos, national ID scans, birth certificates, and all 13 IRS-accepted identity document types. Our CAA partner reviews documents via secure video verification.
Can I get a refund if I change my mind about my ITIN application?
Contact us on WhatsApp or email before we begin processing your application. Express service ($297) includes a money-back guarantee if the IRS declines due to a preparation error on our part. For refund questions, message us at +880 1750 278508 on WhatsApp or email support@itin.so with your order details.
Does itin.so help with EIN applications and ITIN renewals too?
Yes. Beyond new ITIN applications ($197-$297), we offer ITIN renewal service for $97 and EIN application assistance. Many non-US entrepreneurs need both an ITIN and an EIN for their US business. Contact us to discuss which services you need. We handle Form W-7 for ITINs and Form SS-4 for EINs.
Ready to skip the questions and apply?
Standard ($197) or Express ($297) with money-back guarantee. No passport mailing required.